Telephoning - Business English Worksheets
In this service enquiries worksheet, students learn how to structure and handle service enquiry phone calls. First, students put a telephone conversation about a service enquiry in the correct order. Students then categorise the sentences according to the phase of the call. Next, students complete a service enquiry phone call with words from a box in their correct forms. Finally, in pairs, students role-play a business phone call where a customer enquires about a service with a company agent.
