Contact Us and FAQ

If you purchased your membership by credit or debit card, you can cancel your recurring subscription through our website via your profile. Log in and click on 'My Profile'. You can cancel your subscription in the 'My Subscriptions' tab. If you do not see the option to cancel, it means you purchased the membership through PayPal. In this case, see the next question below.

To cancel your PayPal recurring subscription, log in to PayPal and follow PayPal's instructions on how to cancel a subscription. In short, you need to find the 'preapproved payments' menu or the transaction where you set up the subscription (or the last transaction sending funds to TeachThis) and select cancel. Canceling a subscription will cancel any future automatic payments.

Unfortunately, refunds are not possible. All 3-month, 6-month and 1-year online memberships renew automatically until you cancel the recurring subscription. You gave your consent to this when you agreed to the terms and conditions during the sign-up process. We clearly state that memberships are recurring and payments are non-refundable on the membership page and in our terms and conditions. We also send out a 10-day email notice to all users, giving them the opportunity to cancel before the renewal date. As stated in our terms, it is solely your responsibility to cancel the recurring subscription.

Please contact us using the form below. If a duplicate payment has been made, we will refund the money back to you immediately.

If your credit or debit card was not accepted, try using another card or choosing a different payment option, such as PayPal or Alternative Payment Methods. You should also double-check that the card and related information are correct. Our payment processor Stripe deals with payments. We cannot provide any information about why a card is declined, as we do not have access to that information.

If you want to change or update your credit card information, log in and go to your profile. Then, select the 'My Subscriptions' tab, click the 'Update Credit Card' button and complete the form with your new credit card details.

If you have an expired subscription, log in and go to your profile. Then, select the 'Renew Membership' tab and click the 'Process Renewal' button. You can update your credit card details on the payment page.

First, cancel any recurring subscription associated with your membership. Then, let the membership expire. Once it has expired, log in and go to your profile page. Then, select the 'Renew Membership' tab and click the 'Process Renewal' button. You can change your payment method on the payment page.

You can find the cost of every group membership on the membership page. Click on the plus (+) button above the displayed memberships to choose the number of users in your group. The prices and discounts are displayed on the webpage.

Yes, all prices listed on the website are in US dollars. Payments are automatically converted from your local currency to US dollars at the time of purchase.

TeachThis Limited has a strict no refund or exchange policy due to the digital nature of our products. This is applicable to all memberships and downloads. However, we will always work with our customers to solve any technical problems and help in any other way we can.

When you purchase or renew a membership or download, an invoice is attached to the confirmation email. A copy can also be found in your profile on the website. Log in and click on 'My Profile'. The invoice download link can be found in the 'Subscription History' tab. Click on the invoice number to download a copy of the invoice. Please make sure to include all the information you wish to have on the invoice when you complete the sign-up form. We can send you an invoice beforehand if you need one, but we need to know your school or company's information as well as which membership you wish to have. Please note: we only provide invoices for current memberships. We do not provide backdated invoices.

If you cancelled your recurring subscription or have a membership that does not have a recurring subscription (i.e. 2-year online membership, or older bronze, silver and gold memberships), you can renew your membership from your profile. Log in and click on 'My Profile'. You can renew your subscription in the 'Renew Membership' tab. If you wish to choose a new membership or the renew tab isn't showing, click 'See Pricing' on the homepage or go to the membership page. Click on the 'Join Now' button of your chosen membership and complete the sign-up process.

To change your membership, log in and click on 'My Profile'. First, cancel any recurring subscription you have with your current membership. If you do not know how to do this, follow the instructions in the first two FAQ questions above. After that, you can change your membership in the 'Change Membership' tab. Any time left on your current membership will be added to the new subscription. You can also choose a new membership by clicking 'See Pricing' on the hompage or going to the membership page. Click on the 'Join Now' button of your chosen membership and complete the sign-up process.

To create a group membership, click here. Then, click on the plus (+) button above the displayed memberships to choose the number of users in your group. Click the 'Join Now' button and complete the sign-up form. When you sign up for this type of membership, you become the administrator for your group. You are also considered a member of the group, so please plan the number of members accordingly as they can't be changed once the membership has been created. In the activation email, you will receive an invite link that you send to your group members. Your group members will then be able to sign up through the link and join the group themselves. Each member gets their own username and password. As the administrator, you can add, change or delete group member accounts as needed via the Admin page after the subscription has been created.

To add users to the group, first log in and go to the 'My Resources' button. Click the 'Group Admin' button in the dropdown menu. This will take you to your group administrator page where you manage your account.

Next, click the 'Invite Members' button. Enter the email addresses of your chosen group members in the box, one per line. Then click 'Send Invitation'. Members will then be sent an email with a link to join the membership. You can tailor the email message to your needs. However, do not change the parts in brackets.

You can also add users yourself by clicking on the green 'New' button. Then, fill in the user’s details and click 'Save'. As the administrator, you can add, change or delete group members at any time. You are also considered a member of the group, so you have complete access to the resources and features of the website.

We do not offer a free trial for memberships as we provide free resources on every page that people can use without the need to sign up. Also, previews are available for all the resources to showcase our teaching materials to non-members.

After you have renewed a group membership, previous members will need to rejoin, so you need to delete them from the Group Admin page before sending them the new link to rejoin. Before deleting members, make a list of their usernames and email addresses.

You can invite members to rejoin your group by clicking the 'Invite Members' button. Enter the email addresses of your chosen group members in the box, one per line. Then click 'Send Invitation'. Members will then be sent an email with a link to rejoin the membership. You can tailor the email message to your needs. However, do not change the parts in brackets. Any original group members can rejoin using their previous login details by logging in on the sign-up page after they click the link.

You can also re-add members yourself. Click the green 'New' button. Then, choose 'existing user'. For each member, type in their username and all their information will appear. Then click 'save'. Repeat for each member you want to re-add.

Check your spam or junk folder. The confirmation email will probably be there. If it is, mark our email address as not junk so you can see any future emails. If the email is not there, it maybe that your email address does not match with the email address we have on file. The confirmation email simply gives information about your membership and a copy of your invoice. There is no activation code. You should just be able to log in and use your membership with the username and password you created. If you can log in, check your email address is correct by clicking on 'My Profile' and checking your email address in your user profile. The invoice download link can be found in the 'Subscription History' tab. Click on the invoice number to download a copy of the invoice. If you cannot log in, please contact us and we can check if your payment is still pending.

Make sure to use your username or registered email address to login. Also, make sure you are spelling your username or email address correctly, including any capitalisation or special characters. Your username information can be found in your confirmation email.

Click 'login' and then 'forgot username'. Enter the email address associated with your user account. Your username will be sent to the email address we have on file.

Click 'login' and then 'forgot password'. Enter the email address associated with your user account. A verification code will be sent to the email address we have on file. Once you have received the verification code, click on the link in the email. On the next page, enter your username and the verification code (if need be). Then, reset your password.

You can change your email address via your profile. Log in and click on 'My Profile'. You can change your email address in your user profile.

Check your spam or junk folder. The email will probably be there. If it is, mark our email address as not junk so you can see any future emails. If the email is not there, it maybe that your email address does not match with the email address we have on file, e.g. the spelling could be wrong. To check your email address, log in and click on 'My Profile'. You can check your email address in your user profile. Another reason could be that your email inbox is full. If it is, you won't be able to receive emails from us. In this case, please free up some space in your inbox. Feel free to contact us about any emails you have missed.

There are a few possible reasons for this. The main reason is that your membership has expired due to you cancelling it or failed payment attempts. It could also be because your account has not yet been activated due to a slow payment confirmation, or that you purchased an eBook and don't have online access to resources. To check your membership status, go to your profile page by clicking 'My Profile' at the top right of the screen. You can view your membership status via the 'Subscription History' tab. You can renew your membership via your profile under the 'Renew Subscription' tab.

All PDFs for members are completely unrestricted and editable. To edit our resources, you need a PDF editor such as Adobe Acrobat DC or Inkscape (Inkscape is a free program). You cannot use the basic version of Adobe, as it is a PDF reader rather than an editor.

If the PDF displays correctly but prints on a paper printer incorrectly, it is most often an issue with Adobe Reader or the printer driver. To resolve the problem, make sure you have the latest version of Adobe Reader. Adobe frequently fixes printing related problems in updates. Also, make sure you have the latest version of your printer driver software installed. If updating Adobe Reader or the printer driver software does not fix the problem, try changing the Adobe printer setting to 'Print as image'. In the Adobe Reader print dialog, click on the 'Advanced' button and then enable the option 'Print as image' in the 'Advanced Print Setup'. That should fix the issue.

Please complete the form below, stating the name of the resource and related web page. We will then check the link and fix it.

Please complete the form below, stating the name of the resource, related web page, and the grammatical error or spelling mistake. We will then check the resource and correct it accordingly.

A complete video tutorial has been created explaining how to use and access the platform. Please click here to watch the tutorial. If you have any questions or issues using the platform, please email us below.

If you have followed the instructions provided in the FAQ and need more help, please complete the form below and we will contact you back within 12 to 24 hours. We are happy to help you. Please note that emails sent on the weekend will not be replied to until Monday morning.